Privacy Policy

We, The Spirits Hub, are resolute to maintaining strong and meaningful privacy protection for you, our customers. Our privacy policy has been created to inform you about the information we collect, how it is used and the options as our customer that you have regarding certain uses of information.

This privacy policy documents how The Spirits Hub collects and processes information about you. Information is gathered and tracked when, among other things, you visit and register on our website to join our community, use the search facility and access our social media links. By visiting and using our website, you consent to your information being collected, processed/or and shared in accordance with this Policy.

The information collected and its use

We collect and use information when you interact with us, when you use our services, and when you visit our website and social media. This information is used to: deliver and provide services; establish and maintain customer accounts; contact you about our services and direct offers or promotions to you; and monitor website statistics. Information may also be used or anonymised by us for business and marketing uses. We may use your information for the purpose of direct marketing, including giving you updates, inclusion in our newsletters, our events or other communications that we think may benefit you.

You may actively give us information about yourself when you create an account to be part of our community, respond to a customer survey, subscribe to our newsletter, enter a competition or email us. The information that you provide may include your first and last name, email address and password.

By visiting our website, we may automatically collect information through the use of various technologies, including through “cookies”, which is explained under Cookies later in this policy.

Can I opt out?

You have a choice to remove your personal information by accessing your account and deleting your information. However, previous search requests will have been anonymously recorded.

We’ve also made it easy to select the marketing you receive by separately choosing to subscribe to our newsletter.

How can I review and control my personal information?

As the customer, we respect your right to access, correct, request deletion or restriction of our usage of your personal information as required by applicable UK law. We also take steps to ensure that the personal information we collect is accurate and up to date.

You can see, review and change most of your personal information by signing into your account. Please update your personal information if it changes or is inaccurate.

How may your personal information be shared

Your information may be shared with our clients and affiliates, however all information will be anonymised in these cases. We may also share your information with third parties when it is necessary to involve a third party service provider to facilitate or offer our services such as participating in a trading platform, delivering your orders or booking tickets for events.

We will never share your personal information with a third party that is not directly related to us or delivering on our obligation to you.

Length of time that my personal information will be recorded

We will not hold onto your personal data longer than necessary to fulfil our commitment to you as a customer. Personal data processed for any purpose will not be kept for longer than is necessary for that purpose.

After it is no longer necessary for us to retain your personal information, we will dispose of it in a secure manner according to data retention and deletion laws.

Cookies

A cookie is a small data file stored by your web browser on your computer or device. It allows us to recognise your computer or device by associating the identification numbers in the cookie with other customer information you have provided to us. That customer information is stored on our secure database. We use cookies to keep track where you have been on our website, where you may have come from previously and to remember you when you return to our site.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie will not give us access to your computer or any information about you, other than the data you choose to share with us.

By using our website, you agree that we can place these types of cookies on your device. You can choose to accept or decline cookies (most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer). This may however prevent you from using our website.

Queries

If you have a question, concern or complaint about this policy or our handling of your information, you can contact us at info@thespiritshub.com